Refund and Returns Policy
1. General Overview
At MysticGo we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.
2. Eligibility for Refunds and Returns
2.1. Time Frame
Requests for refunds or returns must be submitted within 30 calendar days from the date of delivery.
2.2. Condition of Items
Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that are damaged, altered, or missing components are not eligible for a refund.
2.3. Non‑Refundable Items
- Personalized or custom‑made products
- Digital downloads and subscription services
- Gift cards
3. Return Process
3.1. Initiating a Return
To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.
3.2. Shipping the Return
Once your request is approved, we will issue a prepaid return label. Pack the item securely and attach the label. You are responsible for ensuring the package is delivered to the carrier.
3.3. Inspection and Refund
After we receive the returned item, it will be inspected. If the item meets the eligibility criteria, a refund will be processed to the original payment method within 7‑10 business days. A confirmation email will be sent once the refund is completed.
4. Refund Amount
Refunds will include the price of the product and any applicable taxes. Shipping charges are non‑refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
5. User Responsibilities
- Provide accurate contact information when placing an order.
- Inspect the product upon receipt and report any issues within the 30‑day window.
- Follow the return instructions precisely to avoid delays.
- Maintain the original packaging and any included accessories until the return is finalized.
6. Legal Disclaimers
All refunds and returns are subject to applicable consumer protection laws. This policy does not affect any statutory rights you may have under local legislation.
We reserve the right to amend this Refund and Returns Policy at any time without prior notice. The most current version will always be available on the MysticGo website.
7. Contact Information
If you have questions about this policy, please contact us:
- Email: [email protected]
- Phone: +1(806)737-9486‑9486
- Address: